Error: 550 5.7.1 - This message does not comply with required standards

This error is given when the message has gone over the threshold for spam score.

The message is tagged as spam and rejected with the error.

 

What can I do about this?
Create a ticket send it to our Technical Support Department
Provide the following required information:

  • The affected account(s)
  • The bounce back message with the full error code - "550-'5.7.1 kB5FOqNe008758This message does not comply with required standards.' or the full error message from e-mail client.
  • If the error message doesn’t contain this code, please verify if full headers are provided and contain SMTP id/ ESMTP id; see the examples below.
  • If the bounce-back message is not available provide:
  • the full error message from Email client or complete copy of the message that is failing.



Example 1

-----Original Message-----
From: Mail Delivery System
[mailto:MAILER-DAEMON@smtp03.bis.na.blackberry.com]
Sent: Tuesday, December 05, 2006 10:25 AM
To: example@domain.com
Subject: *****SPAM***** Delivery Status Notification (Failure)

The following message to was undeliverable. The reason
for the problem: 5.1.0 - Unknown address error 550-'5.7.1 kB5FOqNe008758
This message does not comply with required standards.'


Example 2

Received: from smtp05.bis.na.blackberry.com (smtp05.bis.na.blackberry.com [216.9.248.52])
by mail185c9.megamailservers.com (8.13.6.20060614/8.13.1) with ESMTP id kB5LoOUA030792
for ; Tue, 5 Dec 2006 16:50:27 -0500

Note: the bounce-back must be less than 1 week old.

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