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Technical issues affecting multiple services (Resolved) Critical
  • 07/04/2021 10:28 - 07/04/2021 17:00
  • Last Updated 07/04/2021 17:51

We are currently experiencing technical issues affecting the performance of multiple services, including Webmail, Web Portal, FTP, Databases, etc. 

We are working to resolve the issues ASAP.

If you would like to be kept up-to-date on the status as they come available, please open a Support Ticket and you will be notified via Email. Be sure to include your domain name / account name.

We apologize for this inconvenience.

Email Issues (Resolved) Critical

Affecting System - Email

  • 15/09/2020 20:52
  • Last Updated 16/09/2020 08:46

We are currently investigating issues affecting our Mail systems. 

Users may experience issues when attempting to access their email or use Webmail.

Crews are working on the issue and we hope to have it resolved ASAP.

Degraded Services (Resolved) High
  • 09/09/2020 14:54
  • Last Updated 10/09/2020 10:04

We are currently experiencing issues affecting all services - from Webmail, Email, Web Portal, etc.

Admins are working to resolve these issues ASAP.

Mail Error - Can not verify server identity (Resolved) Critical

Affecting Server - meganameservers

  • 23/08/2020 14:42 - 09/09/2020 14:54
  • Last Updated 23/08/2020 14:47

We are aware of an error reported by users of mobile devices when accessing their mailboxes.

The error is: Can not verify server identity

Our Mail Admins are working to resolve an issue with an expired SSL Certificate.

Deleting and re-creating the mailbox from your device will usually fix this issue if you can not wait for our Admins to resolve it.

There was also a recent Apple update pushed on all their devices which has reverted some mail settings back to what the default settings for Apple accounts are - which are different from ours. The most common culprits are the port numbers and the "Use SSL" checkbox.

As a reminder, these are the recommended settings for all mobile devices: https://portal.hostsellers.com/knowledgebase/318/Mobile-Device-Settings-ie-iPhoneoriOS-Android.html

 We hope to have this issue resolved ASAP.

PHP Server Issues (Resolved) Critical

Affecting Server - meganameservers

  • 15/05/2020 12:00 - 06/06/2020 15:45
  • Last Updated 15/05/2020 18:18

We are currently investigating issues affecting PHP.

These issues can produce a 500 Internal Server Error on some sites, especially those using Wordpress.

We hope to have this matter resolved ASAP and will update this notice when we have more information to provide.

Payment Form Issues (Resolved) High

Affecting System - Billing & Support Portal

  • 22/11/2019 10:26 - 22/11/2019 16:22
  • Last Updated 22/11/2019 16:22

THIS ISSUE HAS BEEN RESOLVED

We are currently investigating an issue affecting our Payment Form.

Users attempting to make an online payment or place new orders are experiencing a broken form. We are working to resolve this issue.

If you attempting to make an invoice payment, please open a Support Ticket and we will note it in your file so that your account is not affected.

 

Credit Card Processor - Network Connectivity (Resolved) Critical

Affecting Other - PSiGate Credit Card Processing

  • 19/03/2019 16:23 - 19/03/2019 17:00
  • Last Updated 19/03/2019 17:47

[UPDATED: March 19, 2019 @ 05:46pm EST]  Please be advised that as of 5 PM EST the PSiGate payment network is stable and transactions are flowing smoothly. We are continuing to monitor the situation and will provide updates as required.
 
We apologize for the inconvenience and thank you for your patience.
 

Please be advised that our credit card processor PSiGate has advised us of ongoing intermittent issues with network connectivity.

They are working to resolve these issues and hope to have it resolved ASAP.

 

Migrate customer databases to new hardware (Resolved) Medium

Affecting System - Database & Web

  • 21/03/2019 02:00 - 21/11/2019 12:20
  • Last Updated 19/03/2019 09:13

Change Description: Migrate customer databases to new hardware
Planned Start Date/Time: 2019-03-21 02:00 EDT
Planned End Date/Time: 2019-03-21 06:00 EDT
Active maintenance Time: 03:00 to 03:05 EDT
Type of Downtime: Intermittent
Affected Service Types: Database & Web
Customer Impact: User may experience intermittent service during the active maintenance window. 

Migrate customer databases to new hardware (Resolved) Medium

Affecting System - Database & Web

  • 27/03/2019 02:01 - 21/11/2019 12:20
  • Last Updated 19/03/2019 09:13

Change Description: Migrate customer databases to new hardware
Planned Start Date/Time: 2019-03-27 02:01 EDT
Planned End Date/Time: 2019-03-27 06:00 EDT
Active maintenance Time: 03:00 to 03:05 EDT
Type of Downtime: Intermittent
Affected Service Types: Database & Web
Customer Impact: User may experience intermittent service during the active maintenance window. 

Upgrade storage platform network hardware (Resolved) Medium

Affecting System - Network Hardware

  • 28/03/2019 23:30 - 21/11/2019 12:20
  • Last Updated 19/03/2019 09:12

Change Description: Upgrade storage platform network hardware
Planned Start Date/Time: 2019-03-28 23:30 EDT
Planned End Date/Time: 2019-03-29 03:00 EDT
Active maintenance Time: 00:15 to 02:40 EDT
Type of Downtime: Degraded
Affected Service Types: All
Customer Impact: Users may experience performance issues during the active maintenance window.

Email Issues (Resolved) Critical

Affecting System - Email

  • 06/03/2019 17:53
  • Last Updated 06/03/2019 21:37

We are experiencing issues with Email, preventing users from sending and receiving.

We are working to fix this situation ASAP.

Maintenance Notification (Resolved) Medium

Affecting Server - meganameservers

  • 05/03/2019 05:00 - 06/03/2019 18:02
  • Last Updated 21/02/2019 12:14

Change Description: Migrating RRAD network to new IP network
Planned Start Date/Time: 2019-03-05 05:00 EDT
Planned End Date/Time: 2019-03-05 07:00 EDT
Active maintenance Time: 05:00 to 05:01 EDT
Type of Downtime: Degraded experience
Affected Service Types: All
Customer Impact: Users may experience performance issues during the active maintenance window.

System-wide Server Interruption (Resolved) Critical
  • 16/06/2017 07:24 - 02/08/2017 11:11
  • Last Updated 16/06/2017 12:22

We are currently investigating a system-wide service interruption affecting all services including Email and Websites. 

Most services are now back online.

Customers may see services intermittently come up and down while this issue is being worked through.

Staff are working to resolve the issues as soon as possible.

System-wide Service Interruption (Resolved) Critical

Affecting Server - meganameservers

  • 01/03/2016 14:27 - 01/03/2016 14:33
  • Last Updated 01/03/2016 14:28

We are currently investigating a system-wide service interruption affecting all services.

Staff are working to resolve the issues as soon as possible.

System-wide Service Interruption (Resolved) Critical

Affecting Server - meganameservers

  • 17/06/2015 13:36
  • Last Updated 17/06/2015 15:49

We are currently investigating a system-wide service interruption affecting all services.

Staff are working to resolve the issues as soon as possible.

Maintenance Schedule: Server Upgrades (Resolved) High

Affecting Server - meganameservers

  • 12/02/2015 00:00 - 06/06/2015 13:22
  • Last Updated 09/02/2015 09:43

We have scheduled a maintenance window beginning:
Thursday Morning
February 12, 2015
from 12:00am to 4:00am ET


HostSellers will be performing server upgrades during this Maintenance Window.

Please be advised that during this maintenance window, there may be intermittent network interruptions during the upgrade. Customers may need to refresh/reconnect the page/connection.

This maintenance is in accordance with our policy to ensure the continued reliability of HostSellers' systems.

We apologize for any inconvenience this may cause.

Issues affecting Websites (Resolved) Critical

Affecting Server - meganameservers

  • 26/11/2014 14:06 - 26/11/2014 16:00
  • Last Updated 27/11/2014 21:30

We are experiencing networking issues affecting multiple Websites. 

At this time we do not have an ETA for repairs but we hope to have this matter resolved ASAP.

Maintenance Schedule: Server Configuration Up (Resolved) Medium

Affecting Server - meganameservers

  • 26/11/2014 03:00 - 26/11/2014 04:00
  • Last Updated 26/11/2014 10:40

HostSellers has scheduled the following maintenance window:

Planned Start Date/Time: 2014-11-26 03:00 EST

Planned End Date/Time: 2014-11-26 04:00 EST

Active maintenance Time: 03:15 to 03:25 EST

 

Type of Downtime: Service outage

Affected Service Types:Database 

Customer Impact: Customers may experience a brief interruption in service, lasting less than 1 minute.

Issues affecting Websites (Resolved) Critical

Affecting Server - meganameservers

  • 07/11/2014 06:26 - 10/11/2014 09:47
  • Last Updated 26/11/2014 10:39

THIS ISSUE HAS BEEN RESOLVED

We are experiencing networking issues affecting multiple Websites. 

At this time we do not have an ETA for repairs but we hope to have this matter resolved ASAP.

Issues affecting Websites (Resolved) Critical

Affecting Server - meganameservers

  • 06/11/2014 12:30
  • Last Updated 06/11/2014 19:56

THIS ISSUE HAS BEEN RESOLVED

We are experiencing networking issues affecting multiple Websites. 

At this time we do not have an ETA for repairs but we hope to have this matter resolved ASAP.

Email / Webmail Issues (Resolved) Critical

Affecting Server - meganameservers

  • 14/08/2014 08:08
  • Last Updated 14/08/2014 08:35

THIS ISSUE HAS BEEN RESOLVED

We are currently experiencing issues affecting all Email services.

We are working diligently to fix this issue as soon as possible. 

We hope to have the matter resolved shortly.

Websites not Resolving (Resolved) Critical

Affecting Server - meganameservers

  • 14/08/2014 08:12
  • Last Updated 14/08/2014 08:35

THIS ISSUE HAS BEEN RESOLVED

We are currently investigating server issues affecting hosted websites. Sites are not loading or resolving.

We are working to resolve this issue as soon as possible and thank you for your patience.

Email / Webmail Issues (Resolved) Critical

Affecting System - Email

  • 15/04/2014 12:03
  • Last Updated 15/04/2014 14:02

We are investigating issues currently affecting both Webmail and Email systems.

We do not yet have an ETA on repairs.

Database Connection Errors (Resolved) Critical

Affecting Server - meganameservers

  • 02/02/2014 13:57
  • Last Updated 04/02/2014 10:28

We are currently working to resolve Database Connection Errors affecting MySQL driven websites.
We appologize for the inconvenience and hope to have the matter resovled ASAP.

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